FAQs

Q: How do I register on the Capital Health Coach ECN? Does it cost anything?

A: Registration is free. Click on the “Register” link on the upper right hand corner of this ECN. Basic registration only requires a valid email address and allows you to view the Directory of Health Coaches. Full registration will allow you to Reserve a Health Coach's time for a discussion but requires you to provide a valid credit card and other billing credentials.   

Q: Why do you need my telephone number for full registration?

A: Our ECN will bridge a call between you and your requested Expert. You will never have access to the Expert's telephone number and the Expert will never have access to yours.

Q: How do I reserve a Health Coach's time?

A: On the Health Coach’s profile, click on the “Request a Call” button and you will be prompted to register and enter information required to reserve that health Coach's time. The Health Coach has a 5 day "fuse" to initiate a call to you and if the Health Coach does not intitiate the call before the fuse is up, the call will be cancelled and you will not be charged anything. 

Q: What happens if the Health Coach that I Request a Call with is not available?

A: If the Health Coach is not available, he/she may Cancel your call request. (You may also cancel the Call Request before your session takes place). We apologize when that happens - some schedules just don't line up - so please consider other Health Coaches from our ECN if you receive a cancellation.   

Q: Can I specify an exact time to receive a call?  

A: After you submit your Call Request, you can message back and forth with the Health Coach through the system's "QuickText" to pinpoint a specific time to have your discussion.

Q: Do you offer refunds?

A: We do not offer refunds. The Health Coach works with you based on your needs and your questions.  We can't "put it back on the shelf" for the next consumer. Capital Health Coach selects among the best Health Coaches in the field and so we sincerely hope that translates into a positive experience for all knowledege seekers on our ECN.     

Q: What is "Brainsy, Inc." -- the company that powers Expert Waters ECN?

A: Brainsy and their partners are the service providers that "power" our Expert Calling Network. Brainsy is backed by private investors including TomorrowVentures, the personal investment arm of Google Chairman Eric Schmidt.